The reality is that CX leaders and teams have been working with roughly the same tools, techniques, and technologies for the last few years. Often, these leaders find themselves in a rebranded quality or analytics organization using guidelines and techniques held over from the early days. 

Do you wonder if…

• …your CX program has stalled? 
• …your CX initiative is effective? 
• …you are maximizing your ROI on your CX investment?

In our rapidly changing world, keeping up with customer expectations is challenging - many organizations cannot pivot fast enough. With shrinking budgets and high corporate expectations on CX ROI, it can be difficult to determine where to start. If you are just launching a new CX program, or need to evaluate the effectiveness of your current program, the team at PivotCX will focus on developing practical solutions with big impact to fit your specific needs. Our focus is areas that will have the biggest impact to customer experience with the maximum ROI. We understand the need to fit within your budget and timeframes and build solutions and action plans that are measurable.