We are a services firm focused on optimizing customer experience initiatives and programs. Formed in 2019 and headquartered in Annapolis, MD we are a small business that brings an innovated approach to measuring and evaluating the effectiveness of your customer experience initiatives. As a thought leader and innovator in the customer experience with demonstrated commitment to protecting and growing our customer’s brand equity
Georgianna is an enthusiast in the customer relationship management industry gaining vast experience in customer care, technical support, and inside sales. She has over a twenty-five year progressively responsible management track record with experience solving a multitude of business issues that impact the customer’s experience.
Georgianna’s passion for advancing the customer and employee experience has been a common theme in her professional career where she spent significant time working on the development and management of large multi-channel Customer Management initiatives. The unifying theme in her experiences is her ability to define strategies, identify industry best practices and implement solutions that help clients exceed their customers’ expectations. Previous clients span both the Commercial and Federal sectors.