Learn how small changes can have big impacts.
Evaluate Current State • Envision the Change • Evolve the Status Quo
The reality is that CX leaders and teams have been working with roughly the same tools, techniques, and technologies for the last few years. Often, these leaders find themselves in a rebranded quality or analytics organization using guidelines and techniques held over from the early days.
Do you wonder if…
In our rapidly changing world, keeping up with customer expectations is challenging - many organizations cannot pivot fast enough. With shrinking budgets and high corporate expectations on CX ROI, it can be difficult to determine where to start. If you are just launching a new CX program, or need to evaluate the effectiveness of your current program, the team at PivotCX will focus on developing practical solutions with big impact to fit your specific needs. Our focus is areas that will have the biggest impact to customer experience with the maximum ROI. We understand the need to fit within your budget and timeframes and build solutions and action plans that are measurable.
If you are just launching a new CX program, or need to evaluate the effectiveness of your current program, the team at PivotCX will focus on developing practical solutions with big impact to fit your specific needs.
Your business is our business. We believe in making your dreams and goals a reality and our experts know just how to do that. We're prepared to help you at any level, from impartial advice or practical assistance to help you make the most of every opportunity.
Whether you're just starting out or looking to restructure we've got you covered. Our mantra is: analyze, identify, advise, execute. Our mission is to create relationships, not transactions. Our promise is that we'll be there, as questions or issues arise, every step of the way.
We're a group of service experts, analysts, advocates and strategists that thrive on sharing our experience and knowledge to help you make a success of your business. Our track record proves that clear communication and expert collaboration will boost your bottom line.